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Help Center Forms

Form settings

The settings of a form: where results are e-mailed, whether they are kept, locking the form, a live call button, the texts above and below the fields, the thank-you text visitors see after sending, and lead-certification and external-provider options.

Watch it done: a short silent video with captions · 1:10. The steps below show the same thing picture by picture.

Before you start

  • Log in as the site owner.
  • Have a form (see Create a form and its fields).

Open the form

Step 1. In ADMIN › Manage Contact Forms, click Edit on the form's row.

Step 1: In ADMIN › Manage Contact Forms, click Edit on the form's row.

Results and lock

Step 2. Click the After sending tab.

Step 2: Click the After sending tab.

Step 3. Email Results to: the e-mail address that receives each result.

Step 3: Email Results to: the e-mail address that receives each result.

Step 4. Save Results keeps every result in the Results tab (it is ticked for a new form).

Step 4: Save Results keeps every result in the Results tab (it is ticked for a new form).

Step 5. Lock closes the form: visitors see "Form has been locked" instead of the fields. Untick it to open the form again.

Step 5: Lock closes the form: visitors see "Form has been locked" instead of the fields. Untick it to open the form again.

Live call and products

Step 6. Live Call: None, Video call, Audio call or Video and audio.

Step 6: Live Call: None, Video call, Audio call or Video and audio.

Step 7. Products lists your store's products, to tick for this form.

Step 7: Products lists your store's products, to tick for this form.

Texts

Step 8. Click the Texts tab.

Step 8: Click the Texts tab.

Step 9. Instructions: a text shown above the fields. You write it in the same editor as your pages.

Step 9: Instructions: a text shown above the fields. You write it in the same editor as your pages.

Step 10. Confirmation: the text visitors read after they send the form, for example a thank-you and when you will answer.

Step 10: Confirmation: the text visitors read after they send the form, for example a thank-you and when you will answer.

Step 11. Instructions Bottom: a text shown below the fields.

Step 11: Instructions Bottom: a text shown below the fields.

Other services and save

Step 12. Click the Compliance tab.

Step 12: Click the Compliance tab.

Step 13. TrustedForm and Jornaya are lead-certification services; tick one only if you use that service.

Step 13: TrustedForm and Jornaya are lead-certification services; tick one only if you use that service.

Step 14. Click the External Provider Settings tab.

Step 14: Click the External Provider Settings tab.

Step 15. Also send submissions to an external provider: for sending results on to another system.

Step 15: Also send submissions to an external provider: for sending results on to another system.

Step 16. Click Save.

Step 16: Click Save.

What visitors see when it is locked

Step 17. This is what a visitor sees when the form is locked.

Step 17: This is what a visitor sees when the form is locked.

Check it worked

Open the form's address in a private window to see what your visitors see.

Related help

Shown on the 2026 version of the SoNET Web Engine. Last checked 8 November 2026. Something different on your screen? Tell us through the Contact page.